The 2020 R4 release of Spectrum’s Service Tech mobile solution includes the ability to capture electronic signatures in the field so service technicians can help speed up service contractors’ billing and payment processes.
Service Tech’s electronic signature capability also improves customer service and reduces risks. Emails with signature authorization for work or payment can be made available to customers all using the app, reducing the odds of billing disputes. Signatures can be captured at multiple times should different approvals be needed in technicians’ processes, and signatures can even be captured offline and synced with the back office later. The signature page is simple for techs to use and allows them a quick way to review their work.
Watch how Service Tech’s new signature capture works in this video: